Complaints Policy

This policy explains how:

• You, the customer, can raise a complaint with us about our services; and

• How we will deal with your complaints.

If you would like to make a complaint, please email us on info@meadowswelling.com

Please include the following information in your complaint:

• Your full name

• Your contact details (telephone and email)

• The fact you are raising a complaint

• Any relevant dates and times which are relevant to your complaint

• A key summary of the problem or problems you have experienced and why the services were not satisfactory.

Complaints will be received and progressed during our business working hours which are: Monday – Friday 8am – 7pm

We will acknowledge your complaint within 5 working days usually via email.

We will then conduct a thorough investigation into your complaint. We may need to contact you in order to obtain further details during our investigation.

Once we have acknowledged your complaint, we will ordinarily provide a full response within 14 working days. Sometimes, our investigation may take longer. If this is the case, we will contact you to tell you and will provide you with a revised timeframe within which you should expect to receive a response. We will provide regular updates to you thereafter.